This page provides important medical insurance guidance.

Call GBG Assist hotline BEFORE you seek medical treatment unless it is an emergency.  This is called Triage. GBG Assist will tell you where to go to receive the appropriate level of care by a network provider.

Call GBG at 1-800-817-4345 or email

Plan Name: Comfort100

Certificate Number: AGS021387-2155738

Participant Document: View Document
Claim Form: Download
Insurance Guides: Insurance Guide

To create your personal account, you will need:
– Your Last Name:
– Your First Name:
– Certificate Number: AGS021387-2155738
– Your Date of Birth

The insurance link has virtually all you need.  It is an overview of your policy, outlines what you need to do in case you need assistance and includes other useful links.

  • Service Hotlines (toll free telephone numbers)
  • Find a doctor or specialist nearest you
  • Claim forms and instructions
  • ID Cards
  • Visa Letter
  • Insurance Policy Details

TRIAGE IS MANDATORY prior to seeking medical care at an emergency room unless you are having a life-threatening emergency such as difficulty breathing, excessive bleeding, traumatic injury.  A $350 emergency room co-Payment will be waived if you are triaged and sent to the emergency room and admitted to the hospital through the emergency room.  GBG medical staff will make the final decision regarding Medical Necessity of the emergency room. 

Participant Document: View Document

MyInsurance Guest Login: Go To MyInsurance

Claim Form: Claim forms are downloadable at

Visa Letter: Visa Letter template

Insurance Guide: Insurance Guide